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HOS URGES PUBLIC SERVANTS TO ALWAYS ADOPT A POSITIVE ATTITUDE TO WORK.

The Head of Service, Mrs. Folasade Adesoye has urged Public Servants in the State to always adopt a positive attitude to work, especially, to efficiently and effectively discharge their services.

Speaking at the 2018 Service Charter Week, the 5th in the Series of the annual Service Charter Week, organized by the Office of Transformation, Creativity and Innovation, , at the Adeyemi Bero Auditorium, Alausa, Ikeja, the HOS while addressing a cross section of Public Servants in the State, said the Service Charter initiative was borne out of the State Government’s concern to improve the quality of public service delivery in the state.

According to her, the Service Charter demonstrates the determination of the present administration to make quality service accessible, accountable and timely to the citizenry, thereby challenging MDAs to become more Customer-focused.

While appreciating the commitment of His Excellency, Mr. Akinwunmi Ambode to excellent service delivery, and his clear leadership in this direction, the Hos also commended the leadership of the Office of Transformation, Creativity and Innovation for driving the laudable initiative.

Also speaking, the Director General, Office of Transformation, Creativity and Innovation, Mr. Toba Otusanya said the State Government has over the years made deliberate efforts through the Service Charter Initiative to institutionalize and entrench the culture of effective and efficient customer service delivery.

According to him, “Redefining Service Delivery also includes publishing of the MDAS Charter Document either as a booklet, on the internet, or through any other means of publicity as an indication that Government services are no longer concealed to their customers, as a result, they know whom to hold accountable for service failures, and also whom to commend for excellent service delivery”.

He added that His Excellency, Mr. Akinwunmi Ambode resolute stance to deliver excellent Service Delivery to the people of Lagos state led to his approval of 14 additional MDAs for the second phase roll-out of the Service Charter Initiative, thereby, bringing the number of Chartered MDAs to a total of 28.

In a Paper delivered by the Permanent Secretary, Ministry of Commerce and Cooperatives, Mr. Fariudeen Olalekan Akodu titled Service Charter: Redefining Service Delivery for Customer Satisfaction, he charged Public Servants to begin to look at the Public Service as any other organization, particularly, the private and the service to be rendered must therefore be excellent.

He said to be Africa’s Model Mega City in year 2025; Public Servants must adopt new ways of doing things in line with the State’s Smart City objective.

The 2018 Service Charter Week with the theme Service Charter: Redefining Service Delivery for Customer Satisfaction, started with a Road Show, then the official opening, had Public Servants participating actively and sharing knowledge on how to truly redefine service delivery for a more improved customer satisfaction.

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